Remote Support
Don’t worry!!
Hoptodesk is a specialised piece of software that we subscribe to that allows us the help you from the comfort of your desk, and it saves time and the plant not having to attend your office (or wherever you and your computer just happen to be!). It allows us to remote control your computer via the internet, fixing issues and checking settings to get you back up and running as quickly as possible.
To enable a quick fix, we will only need limited, one time access to your PC, it is secure and we CANNOT access your PC without you being there to give us your pin. Once you close the window that’s it, the secure connection is terminated.
Choose one of the options below, install from your downloads folder, and follow the on screen instructions. It is as easy as that :-
PROBLEMS GETTING ON-LINE??
We can help you over the phone, just call 01527 908316
Safety First – Hoptodesk only allows us access when it is running, and when you give us your password. There is no way we can log in to your PC without your permission.
We will help you download and install the software over the phone and then ask you for your individual ID number and security password to gain access. The password changes every time you start up Hoptodesk so we won’t be able to get back in after the connection is closed/terminated. You also get a pop-up box in the bottom right hand corner, so you know we’re connected, and you can terminate the connection whenever you like.
