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One Touch Switching

August 21, 2024
Jon

One touch switching is a process introduced by the UK telecoms regulator Ofcom, in an attempt to make switching broadband and fixed-voice services in the UK easier for the end customer.

The process is considered ‘Gaining Provider Lead’ which means the company you are switching to takes responsibility for the process of switching you.

Switching via OTS does not negate any existing contracts or liabilities you may have with your current / old provider (The ‘Losing Provider’). You should normally receive correspondence from the Losing Provider to confirm the costs etc, and you should also have an opportunity to cancel you switch request (and therefore avoid any earl-termination fees by NOT switching) before you commit to switching provider.

At present, only services considered business-to-consumer (residential) are required to use OTS, although the business switching process is under review.

If you have any questions about switching broadband to or from us, please get in touch.

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