Nokia Email Setup – Microsoft Exchange

Here are the instructions shamelessly stolen (and slightly altered) from Microsoft, for setting up a Nokia E-Series enterprise phone with a Microsoft Exchange server.

Additional note: You need the following before you get started:

  • An internet connection; if you are out of 3G signal use Wifi: on the front screen, turn ‘Scanning for WLAN’ on and connect to the internet via your wireless network
  • Latest version of Mail for Exchange; Go to Control Panel, Phone, SW Update. Update your Mail for Exchange software to the latest version
  • A Backup – recommended unless you already sync your phone with your Outlook via a cable. See the other note below about this.
  • Your phone’s lock-code. See the note below about this.

Amended Microsoft instructions follow:

  1. If this is the first time you’ve turned on your mobile phone, select New Mailbox from the home screen. Otherwise, start the e-mail client by selecting the Applications menu> Applications> Mail.
  2. Select Create a new mailbox to start the setup wizard.
  3. Accept the Nokia terms of service and select Start.
  4. Select Mail for Exchange from the list of available account types.
  5. Enter your account credentials. Select the Mail address box and enter your full e-mail address, for example,
  6. Select the Password box and enter your account password.
  7. Select the Username box and enter your user name, for example, This may indeed be your Windows login name, such as Tony Smith. If you can get into Outlook Web Access webmail, it’s the same username you’d use for that.
  8. Select the Domain box and enter your domain. Your domain is the part of your e-mail address that follows the at sign (@) and precedes the period, for example, contoso. Your domain name may not be the same – consult us or your IT tech to find out your domain name. You may be able to leave this blank.
  9. Select Next to continue.
  10. The setup wizard will attempt to automatically set up your e-mail account. If this process can’t be completed automatically, you’ll need to enter your Exchange server name manually. This is usually the case, and is usually the name you’d enter to get to the webmail. For example, if you normally type then your server name for Mail for Exchange is Tap in the Mail for Exchange server box, enter your server name, and select Next.
  11. Select OK when Mail for Exchange informs you that it isn’t recommended to use multiple methods to synchronize your contacts with your phone.
  12. Choose whether you want to synchronize your Calendar, Contacts, and Tasks by selecting the appropriate options and then select Next.
    Tasks are called to-do notes on the mobile phone.
  13. If there are existing contacts stored on the mobile phone, the setup wizard will ask you whether you want to keep the contacts on the phone or delete the existing contacts on the phone. Select either Keep on phone or Delete from phone. Once you’ve made this selection, synchronization will begin. It may take a few minutes for your messages, contacts, calendar, and task information to appear.

Other notes:

  • SELF CERTIFIED: You may well see messages relating to certificates during the setup. This is usually because the server uses a self-signed certificate, and the phone therefore doesn’t trust the server’s certificate. It’s like saying “I’m a doctor- I have a certificate from my own college of excellence to prove it. Now, where’s that sharp thing gone?” In the case of technology and especially if you have typed the correct server name, this is nothing to worry about – more like “I’m a self-certified window-cleaner – now where’s that soapy thing gone.”
  • ONE’S ENOUGH, RIGHT?: Mail for Exchange only allows you to setup 1 mailbox. If you need access to more than one mailbox, for example to access your business partner’s calendar, then I’d highly recommend the iPhone for this purpose. The new feature in iOS5 which allow you to select whether to receive reminders for an account were overdue and welcome.
  • BACKUPS: Mail for Exchange, in my experience and opinion, and much like other Exchange sync devices, is designed to fully sync everything with your Outlook / Exchange mailbox. You can keep separate discreet lists of Contacts on your phone and in your Outlook, but once you sync them it is not usually possible to separate them again. Just be careful about this – and have a backup of both if you are unsure.
  • LOCK-IN: By default, Exchange server makes you switch on your lock-code for your phone. If you agree to do this without realising what the lock-code is set to, you could be in trouble! The default lock-code for most Nokia phones is 12345 – you are of course advised to change this to something more personal – but of course you need to know it before you can change it.