Telephone & Internet Issues 25/03/2019
25/03/2019 - GeneralUPDATE:- AS OF 13:10hrs 25/03/2019 – all phone systems are back online. UPDATE:- AS OF 12:32hrs 25/03/2019 – systems have gone down for a second time and phones are being transferred to registered mobiles. UPDATE:- AS OF 11:37hrs 25/03/2019 – all phone systems are back online. We are aware if an ongoing issue with the UK […]
GDPR – Have Your Say
25/04/2018 - ContactLansalot Limited needs INPUT! ***Please read carefully right to the bottom as this applies to EVERYONE who has dealt with Lansalot Limited*** We need this data so we can make sure our systems are all up to date, so that we manage your data correctly and only hold relevant data that allow us to carry […]
Knights in Shining Armour
10/04/2017 - GeneralLansalot provides IT computer services to the small business and residential sectors, with free unbiased advice for all types of issues from BIG to small. By continuing to click on and visit other parts of this site you are agreeing to our cookie policy – click here for full details, or if you are not […]
ESET – Internet Security @ it’s Best
9/04/2017 - General, ProductsESET Smart Security – STAY SAFE The ONLY anti-virus / Security Suite we recommend. With perfect solutions for PCs running Windows or Linux MAC computers – yes they CAN get viruses too Smartphones Servers and business environment, including Microsoft Exchange email server Why we recommend Eset (in no particular order): Fastest system we have found […]
Jonathan Povah (JP)
9/01/2019 - TeamJonathan aka JP is a great addition to the team. JP has been with us since October 2018, joining us as a Senior Support Engineer after working for a large Multinational Technology enterprise for the previous 8 years. Working in the software and IT industry for over 20 years, JP brings a wide range of […]
Dalton Witter
9/01/2019 - TeamWorkshop Manager – Dalton is our Workshop Manager. He has been with the company since June 2018, before coming to Lansalot Limited he had worked in the IT industry for over 10 years. Gaining experience and knowledge from different sectors ranging from First Line Support to working in an Operation Centre as a Service Analyst. […]
Julie Stanley
9/01/2019 - TeamJulie is our Administrator and Receptionist, she is our first port of call whether you come into the office or phone in. She deals with all of our administration including invoicing and can assist you with most accounts queries. She also manages our ESET Internet Security renewals, so will helpfully remind you when your ESET […]
VOIP Full Ratecard
14/12/2018 - Telephony ServicesStandard Ratecard for VOIP services. This table shows a comprehensive list of all standard call charges. Bespoke customer packages are available on request. Code Route Destination Outbound Minimum Charge Connection Charge 93 Afghanistan Proper 0.3014 0.01 0 93 Afghanistan Mobile 0.3792 0.01 0 355 Albania Proper 0.1962 0.01 0 355 Albania Mobile 0.4806 0.01 0 […]
Telephony Dispute and Complaints Policy
13/12/2018 - Telephony ServicesWe are committed to providing an excellent and transparent service to our clients, and resolving queries as quickly as possible. We are required by Ofcom to publish a code of practice, detailing how we will work to resolve any complaints and disputes, and what you can do if a satisfactory resolution can’t be found within […]
Emergency Services Information
13/12/2018 - Telephony ServicesWe provide access to emergency and non-emergency services through our service. Emergency services are available on 999 and 112, whilst non-emergency services include 101, 111, and services starting 116. Calls made via VoIP to the emergency services including 999, 112 and any other such numbers; i. are delivered initially to a contact centre, who will […]
Tariffs and Charges – VOIP Services (Voice over Internet Protocol)
13/12/2018 - Telephony ServicesOur Hosted VOIP PBX system is charged at 3 rates, Bronze, Silver or Gold. All extensions are billed at the same rate per month of £7.50 | £10 | £12.50 Bronze service includes only basic access to the system and support for issues. It does not include any changes you require us to make to […]
Tariffs and Charges – Traditional Telephone Services
13/12/2018 - Telephony ServicesTraditional telephony services we offer include: Analogue Line Installation = £99 Analogue Line Rental per month (No Care/Standard Care/Ultra Care) NA | £17 | £29 VDSL Broadband activation = £50 VDSL Broadband, per month, speed Up to 40/10 or 80/20 £30 | £35 Mobile Broadband packages are 30-day SIM-only contracts, where cost per month is […]
Protect yourself against hackers
20/12/2017 - GeneralA client of ours recently reported their email account was hacked. Without going into any specific details of this, here are some words of advice: Wifi Networks When using free wifi networks, often there is no encryption between you and the network. That means you can only rely on encryption end-to-end, such as […]
Encrypting your emails
4/12/2017 - General, SoftwareRecently we have been asked by a client about sending encrypted emails, so this was written in response to their query, as it’s likely to crop up again with the GDPR edging ever closer. The first question perhaps should be, do I need to encrypt my email? This could be answered ‘no’ if you don’t […]