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VoIP Systems for Small Business (Voice Over IP)

VoIP or Voice over IP has made quite a stir in the telecoms industry recently. There are many reasons why you should look at a VoIP system for your small business, here are our top 5: Flexibility – VoIP offers you choices and options that traditional telephony models just can’t match. Home-worker and remote office […]

Tariffs and Charges – VOIP Services (Voice over Internet Protocol)

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Our Hosted VOIP PBX system is charged at 3 rates, Bronze, Silver or Gold. All extensions are billed at the same rate per month of £7.50 | £10 | £12.50 Bronze service includes only basic access to the system and support for issues. It does not include any changes you require us to make to […]

VOIP Full Ratecard

Standard Ratecard for VOIP services. These are current as of July 2023. This table shows a comprehensive list of all standard call charges. Bespoke customer packages are available on request. All prices are +VAT. Code Route Destination Outbound Minimum Charge Connection Charge 93 Afghanistan Proper 0.3014 0.01 0 93 Afghanistan Mobile 0.3792 0.01 0 355 […]

UK Number Porting Process

Number porting is the process of keeping your telephone number when you change supplier. Technology has made the technical aspect of this process easier for providers to achieve, but the paperwork process involved can be incredibly frustrating. Aside from the commercial and technical relationships required to be in-place between providers before porting is possible, the […]

Working from home Guidance – VOIP phones

With the Coronavirus progressing and advice from government that we should work from home where possible, many customers are asking us about the options for answering their phones from home. Here’s a quick rundown of the options:   Forward to mobile: It is possible to forward calls to your mobile but typically forwarding a main […]

Telephony Dispute and Complaints Policy

© Lane Erickson

We are committed to providing an excellent and transparent service to our clients, and resolving queries as quickly as possible. We are required by Ofcom to publish a code of practice, detailing how we will work to resolve any complaints and disputes, and what you can do if a satisfactory resolution can’t be found within […]

Emergency Services Information

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We provide access to emergency and non-emergency services through our service. Emergency services are available on 999 and 112, whilst non-emergency services include 101, 111, and services starting 116. Calls made via VoIP to the emergency services including 999, 112 and any other such numbers; i. are delivered initially to a contact centre, who will […]

Tariffs and Charges – Traditional Telephone Services

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Please see our 2022 updated broadband services page here. This page is maintained here for reference for legacy customers. Traditional telephony services we offer include: Analogue Line Installation = £99 Analogue Line Rental per month (No Care/Standard Care/Ultra Care) NA | £17 | £29 VDSL Broadband activation = £50 VDSL Broadband, per month, speed Up […]

Yealink EXP38 – Which button is Which?

If you own a Yealink EXP38 expansion module, you may ask ‘Which button is which’? The EXP38 offers 38 programmable buttons for the T26 and T28 model phones, including dual-colour LEDs which can be lit or flash in green or red. As you look at the unit the buttons are split into 2-column-pairs, and are […]